Our
Guarantee
- Provide unique and engaging educational
products
- Safe high-quality products you can trust
- Excellent, and efficient service - your satisfaction is our priority
Step
1 - Shopping
Browse our products by
clicking on "Online Store" from the menu on the left side of the "Home" page. To select a product for
purchase, click on the "Add to Cart" button. Once you have added an item to your cart, you can check out or
click "continue shopping." When you click on the "continue shopping" button, Busy Bee Learning will remember
the item(s) you have added to your cart until you are ready to check out. Keep in mind, you can always remove an item or change
the quantity of each item at the time of check out.
Step
2 - Shopping Cart / Check Out
Once you have finished shopping,
click on "check out." This will take you to a page which lists the item(s) in your cart. At this time, you can add
more by selecting the "quantity" button or choose to remove an item. After confirming your shopping cart is correct,
you can go back and continue shopping, or proceed to check out. If at any time you notice something has been entered incorrectly,
please change it before you proceed to payment.
Step 3
- Payment:
Here you will find a "Paypal" log-in box.
You do not need to set up a PayPal account. You can bypass signing up with paypal by clicking on the
"Don't have a PayPal account?" This will allow you to pay without having to set up a PayPal account. At this
time, have your credit card ready. Be sure to enter all of the required information. You will also notice you have a few shipping
options. Choose the shipping option you prefer and review your order. If you are satisfied with your order, click "confirm
order." Please be assured this is a secure website. All information will remain confidential and will not be sold or
rented to any third parties for ANY reason. (Please see our "Privacy/Personal Information" section).
Step 4 - Confirmation:
Once you see the confirmation page, you know your order is being processed. You will receive an email from
Busy Bee (receipt) confirming your order.
If you have
any questions or are experiencing any problems, please call or email us at:
We gladly accept Visa, Master Card, Discover, American Express and ATM as payment
for orders. We do NOT accept checks or money orders as payment.
Shipping of Oversized
Items |
If you are a school or organization wanting to place a large order, please email
or call us. We will handle your order personally. Please note that we cannot ship oversized items to P.O. Boxes, Hawaii, Puerto
Rico, Alaska, U.S. Territories, and APO/FPO addresses.
If an order is refused and sent back, the customer will be responsible for the shipping costs back to Busy Bee Learning
and any other costs that are incurred as a result.
Incorrect Shipping Information |
If a package is returned due to an incorrect shipping address provided by
the customer, the customer will be responsible for the return shipping costs as well as the redelivery cost. If a free shipping
coupon was applied, it will not be valid due to the error, and the customer will be charged for all shipping costs.
You will see your total shipping price includes all duties, taxes, shipping
and handling charges in U.S. Dollars before you place your order. All orders need to be paid in U.S. dollars. If you
have any questions, please call customer service at (877) 3BUSY-BE.
In very rare cases, an item may go out of stock after you have placed your order. Should this happen, you will be notified
by email letting you know about out-of-stock product(s). If we are unable to fill the order, you will be refunded promptly.
Orders ship out from Busy Bee Learning the next business day after you have
placed your order - pending credit approval and order verification. However, every effort will be made to accommodate a cancellation
or charge providing your order has not reached the order processing stage or has already been shipped out. In order to do
this, we ask that you notify us of a cancellation before 3PM (PST). the following day you placed your order. After 3PM, packages
will have been shipped.
To expedite the cancellation process,
you must contact us by phone within one hour after submitting your order to ensure proper cancellation. If your order
has been processed or shipped, it cannot be cancelled; however, it may be returned. Orders for electronic and paper gift certificates
cannot be cancelled and are non-refundable. Please see "Returns" below.
Busy Bee Learning sincerely thanks you for placing your order with us! You,
as a loyal customer, continue to help us fulfill our desire of continually adding new and exciting products that will continue
to enrich the lives of ALL children! We are committed to serving you and providing you with excellent service from before,
during and after your sale.
Please note, all of our puzzle
products are guaranteed for 90 days from the date of purchase. Should you need to exchange your puzzle during this time period
for any reason, please see our refund/exchange procedures listed below. If you receive a product that is damaged, or is an
incorrect item, you may return the merchandise in its plastic seal for a full refund, including shipping fees.
Refunds and Exchanges
Instructions |
When returning an order, we ask that you follow our easy return instructions
to expedite transactions. This policy applies to all orders shipped in the United States. To expedite your return, you will
need a "Return Authorization."
- 3 Easy ways to contact
us to receive "Return Authorization"
1. Call toll-free
(877) 3BUSY-BE for TTY (951) 808-4303
2. Fax us: (951) 427-1061
3. Email: returns@busybeelearning.com
- Clearly print your return authorization number to the label affixed
to your order receipt and return with your shipment. Any returned shipping costs are your responsibility. Returned products
should be shipped via UPS or insured Parcel Post to:
Busy Bee Learning
P.O. Box 7306
Norco, Ca. 92860
- All documentation and pieces need to be included
with the returned product to receive a full refund.
Items sent
unauthorized or without a documented return authorization will be refused and returned.
Lost, Damaged or Defective
Merchandise |
Upon arrival of your shipment, please check the contents of your package immediately
and report any discrepancies or damages before opening the plastic wrap. Busy Bee Learning must be able to document any damages;
therefore, we ask that you keep all merchandise and packaging in "as delivered" condition. Claims issued on
damaged or lost orders can take the carrier 3 - 5 days to process. Once a claim has been initiated and processed, a replacement
will be sent. We are unable to accept cancellations on merchandise after it arrives damaged or is lost, but we will make every
effort to correct this situation. Lost packages are usually located by the carrier and delivered. To avoid duplicate shipments,
replacements will be sent after the claims process is complete. Please be assured that Busy Bee Learning will work diligently
with the carrier to resolve these matters expeditiously.
We take the security of your online transactions seriously. Your credit card information
is protected by state-of-the-art encryption software. The encryption process makes your online ordering safe; it is the standard
for processing a secure credit card order over the Internet.
Privacy/Personal Information |
At Busy Bee Learning, we are fully aware of the concerns about personal
privacy on the Internet. We have created this privacy statement in order to demonstrate our firm commitment to privacy. What
follows is our philosophy regarding information gathering and dissemination practices for our website:
Busy Bee employs data-acquisition practices that provide our clients with value and
that foster the level of trust among consumers that is necessary to grow long-term value relationships. It is completely your
decision how much personally identifiable information you choose to disclose to Busy Bee. If, however, you choose to interact
with us, you have our guarantee of privacy: We do not sell or rent information about our customers at any cost or
for any reason. Busy Bee uses personally identifying data, provided by you, our customers, only in connection with
our use of our Busy Bee Learning website and for promotion, planning and inventory purposes and will not
disseminate it to parties outside of Busy Bee. All information provided to Busy Bee remains confidential.
Information Automatically
Logged |
We use your IP address and browser type to help diagnose problems with our
server and to administer our website. Your IP address is also used to gather broad demographic information.
If you have any questions about this privacy statement, the practices of
this site, or your dealings with this website, you can call or email us at:
Toll Free: (877) 3BUSY-BE
Email: contact@busybeelearning.com
